Chat with us, powered by LiveChat
FAQs2018-12-12T00:55:13+00:00

Frequently Asked Questions

All Plans Have A 30-Day Trial. No Credit Cards Required.

Get Started Now... It's FREE!

A Few Common Questions We Hear…

Is this service really free?

Absolutely! Our Free plan is great for any freelancer looking for basic time tracking. If you have a staff of 3 users or less this will be a great option for you and your team.

Do you have a mobile app?

Yes we have both an Android and an iOS app that our customers love and use daily. Did you know they support GPS based Clock Ins and Clock outs?

Do you process payroll and/or paychecks?

We do not cut any checks regarding payroll. However, we are a full-service Time Clock company that will allow you to run your payroll reports and send them to your processing company.

What kind of support do I receive as a customer?

We offer live chat, phone, and email support.

What is your “Photo capture at login” feature?

When employees clock in/out, the device will capture a picture of the employee. This lets managers make sure colleagues are not using the “buddy” system to clock in/out for each other.

Does Time Clock Wizard Sync With QuickBooks Online?

Yes We Do! Your Time Clock Wizard account will seamlessly sync all of your timesheet and payroll data directly to and from your Intuit QuickBooks Online Account, with the click of a button!

Can I setup a central location for my employees to clock in/out?

Yes! We currently offer a few options for employees to clock in/out at. You can setup a central computer or mobile device such as an iPad, for employees to clock in/out at. You can even use our desktop app that allows employee’s “quick clock-in” with a 4-digit pin.

I own a seasonal business. Do you require a contract for your different plans?

No contract or obligation is required when signing up with TimeClockWizard. If you’re not going to be using your account, simply call us and close it. You can re-open it whenever your business starts up again.

Can I receive notifications/alerts to my phone when an employee clocks in late, or early, or misses a scheduled clock in?

Absolutely! Our mobile app includes push notifications that you can set for many events. It’s a free download and is available for Android and iOS devices.

Do you offer a paid version?

We sure do! Check out our pricing page for all our plans and what features are included. You’ll be surprised with what you can get for such a small monthly fee.

Will this remain free forever?

We will always have a free version available to all our clients with 3 or less users.

Can I access this from any computer?

Yes! You can access Time Clock Wizard from any device with internet access. That includes mobile devices, computers, laptops, iPads, and tablets.

Do you calculate payroll taxes?

No, we do not calculate your state’s payroll taxes.

Do you offer training or video tutorials?

We offer both! Once you register for your free account, you will have access to all of our video tutorials, which are conveniently displayed on the corresponding pages inside your dashboard. In addition to video tutorials, you can schedule a free call with one of our account specialists, who can help you set up your account, and answer any questions you may have.

Will you setup my account for me?

We sure will! Please contact us to get the process started.

How many employees can I have with this free service?

Our Free plan offers up to 3 users. However, you can have access to all of our Professional features with unlimited users for a small monthly fee.

My employees work in different locations, is there a way to setup multiple time-zones?

Yes! Our system has the ability to set up multiples Time zones.

Note: All employees must be clocked out to change the timezone

To set up this option please go to business settings> company profile> scroll down where it says: Do all your employees work in the same time zone?(select”no”)> scroll down and save.

To select the time zone for the employees, please go to The employee tab> select the employee> employee profile>scroll down Where it says: Time Zone(select the time zone)> save.

What our clients say about Time Clock Wizard

As our business was growing day by day, scheduling the time sheets has became really very time consuming. Time Clock Wizard services has changed everything. All our employees just love the tracking time, and the scheduling module which helped me to keep the management up very easily!!
Tommie Williams
Time Clock Wizard is without doubt, the best time tracking software on the market...my whole payroll process has been reduced to about 20 minutes, and most of that is spent signing checks and envelope stuffing.
Vivienne Callaghan
I love Time Clock Wizard! Their service department has impressed me the few times whenever I've needed to contact them -- they even incorporated a change in the interface that I had submitted and has also sent a thank you note. Time Clock Wizard is an integral part of my service business. I am really very happy using these services!!
Jessica Taylor
I used this program at a design studio to keep track of hours per client. It was simple and easy to clock in and clock out for each client. I used this all day every day during my time at this position and wouldn't have been able to function without it. At the end of every week the company would print the reviews compiled by Time Clock Wizard and would review hours for each client and each employee.
Sidney Villarreal
We had a computer crash and I had to reload everything. One of the customer representatives was great at helping me get Time Clock Wizard connected back with our books. It was a pleasure to work with, very knowledgeable and friendly.
Zoe Jackson
I appreciate such an amazing app that saves my time that I was spending on calculating my worked hours and the payroll as well. Time clock Wizard also help to track the in and out time automatically which is suitable both for employee and employer.
Luke Anderson
Time Clock Wizard is everything timesheet management software should be! Easy to learn and navigate and accurate! Makes finalizing payroll and monitoring employee attendance a breeze!
Colin Dickens
We love that our timekeepers can add their daily hours to the Time Clock Wizard in real time (both on the desktop and mobile app platforms) and with such ease. Great app!!
Stephen Coleman
I like that I can run a variety of reports to look at data from different perspectives. I like the ease of tracking time on jobs. Customer service was spectacular. I used the live chat feature and my problem was solved in seconds! I appreciate the level of approvals available. I appreciate that my supervisors can run their own reports whenever they need, freeing me up to do other things.
Pippa Metcalfe